Tapit is a popular call accounting package with a large install base. With a load of features including built-in reports and a web server for distributing call detail queries, it can make managing call records easy. TeleVantage also has reporting built in, but this is hampered by the sheer amount of data that must be retained. By using the SMDR (Station Message Detail Recording) protocol to send data to Tapit, long term reporting can be offloaded to Tapit and leave Vertical TeleVantage to manage short term reporting and call statistics. The CDR (Call Detail Records) format can be put out by TeleVantage in multiple available formats. Selection of the correct format on both end of the pipe is important, the details will need to go in the correct database fields.
Hook up to Tapit can be acheived over IP or over a serial cable- The serial cable keeps this traffic out of band. Using the Lucent/Avaya Definity format is the most compatible choice for Tapit.
Install the SMDR Server service on the TeleVantage server. The setup executable is included on the TeleVantage Master CD in the \SMDR directory.
Use these settings for outbound SMDR from TeleVantage:
Format: Lucent/Avaya Definity
Serial: COMX (x is the com port you are using)
Baud: 1200
Data Bits: 7
Parity: Even
Stop Bits: 1
Auto Start -start the service automatically
Now install Tapit on the tapit server, following instructions included in the manual. Setup SDMR monitor using the following settings:
Format: Lucent/Avaya Definity
Serial: COMX (x is the com port you are using)
Baud: 1200
Data Bits: 7
Parity: Even
Stop Bits: 1
RTS/CTS
Com buffer 300
Connect the cable between the two boxes, using either a serial cable or a DB9 to RJ45 adapter pinned for serial communications. Start the service. Each call from a TeleVantage station should now be seen in the Tapit SMDR monitor miliseconds after the call ends.