Month: November 2008

Vertical TeleVantage Archived Recording Browser

Vertical TeleVantage includes a client for browsing archived call recordings. This tool is installed via the “custom” option of the client setup utility. Once installed, a user who has been granted permissions to browse and search a particular archive may do so, if a user has permissions for multiple archives, they can choose from a drop down of archives to select from.

Archived recordings are culled from mailboxes and saved on a schedule set from the TeleVantage Administrator utility. These scheduled events specify when and how often the calls will be archived. These recordings are then stored on the archive server, which is most likely a separate computer that runs the Vertical TeleVantage Archiving Service.

Once the client starts the Archived Recording Browser, they are presented with a search dialog box. This interface allows choosing which items to search for, and also allows saving parameters as a named search.

Some available search fields include: Continue reading “Vertical TeleVantage Archived Recording Browser”

CompTIA A+ Exam Notes

  • The four basic components of any computer are input, output, storage and processing
  • ASCII = American Symbolic Code for Information Interchange. 128 char. Extended 255 char.
  • Six fundamental microcomputer components: processor, bus, memeory, disk, video, input/output
  • Old school bus types ISA,EISA,VESA, MCA
  • Another name for a system board is the planar board
  • The nucleus of the PC is the CPU
  • A measurement of speed is MegaHertz
  • Clock speeds are measured in megahertz
  • The larger the cache, the faster the processor
  • the 80286 is equated with the AT and ISA busses
  • The MCA bus was predominatly used by IBM
  • EISA took the most popular features from other busses and expanded on them.
  • the VESA bus is also klnown as the VLbus
  • PCMCIA cards were designed for notebook use
  • Memory is a storage area for fast access. Continue reading “CompTIA A+ Exam Notes”

Wii Strap Dye Job

The Nintendo Wii controllers are great but is is not easy to tell them apart. I had a small piece of blue painter´s tape on one to mark it as my secondry controller which worked well enough but was not pretty by any strech of the imagination. A few weeks ago, I used Rit dye to colorize the Wii straps. The process is simple and the results are excellent.

Mix up some dye according to the instructions on the package. I used a bit more dye solution the the package stated to get a nice dark color. Now, bring the dye to a simmer on the stove, and throw in the straps. Stir constantly; keep them moving. After about 15 minutes, take the straps and hang them to dry.

You may want to rinse out the straps after they have dried once, this should help prevent any dye coming off if they get wet. Once they have dried again, hook them to to the wiimotes and enjoy!

Users Log In To Domain Workstation, But Windows Creates A New Profile For Some Ungodly Reason

This issue occurs occasionally, as if the logging in user has never logged into a machine before. The old profile is still in in Documents and Settings, along with the newly created profile. Suspicions point to ntuser.dat becoming corrupted.

How to return to the old profile Continue reading “Users Log In To Domain Workstation, But Windows Creates A New Profile For Some Ungodly Reason”

Stuck in Ghost Virtual Boot Partition

Getting stuck in the ghost virtual boot partition is not an uncommon event. The client boots into DOS to do some work, fails, and the client does not boot back into windows- it just sits there looking stupid.
Try Ctrl-x, give it a minute

Didn’t work?
Try Ctrl-C, give it a minute.

This should do the trick. If it doesn’t, the Symantec knolwedgebase also offers this advice: Continue reading “Stuck in Ghost Virtual Boot Partition”

Sonicwall Licensing Synchronization Failure Codes

The following entry appears in the Sonicwall log file:

‘The SonicWALL Security Services on your SonicWALL appliance have failed to synchronize license information with the SonicWALL Licensing Server’. This is followed by a failure code in parenthesis (100x)

1000 – Unspecified error. If you receive this error repeatedly, contact SonicWALL technical support.

1001 – DNS resolution failed. Check DNS configuration settings and the availability of the currently configured DNS server.

1004 – Internal firmware error. If you receive this error repeatedly, contact SonicWALL technical support.

1005 – Failed to initialize a list of Root certificates. Check that time and date are correctly set on the SonicWALL appliance. Also check if NTP functions properly.

1006 – Failed to connect to SonicWALL License Manager server over HTTPS (SSL). Check that time and date are correctly set to the unit. Also check if NTP functions properly. Also check network connectivity to the outside locations. This may be a sporadic entry based on availability of the licensing server.

1007 – There was a problem receiving a response from the SonicWALL License Manager server. This error is temporary. If this error appears during a registration failure, you should try registering again.

1008 – Current SonicWALL appliance has invalid or illegal registration. All licensing has been reset.

Windows Updates and WSUS will not work through SonicWall firewall

When accessing Windows update through a SonicWall firewall, Windows Update or WSUS may fail to download updates. The event log entry may look something like this:

Description: Content file download failed. Reason: The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header

This is caused by the default settings for the gateway antivirus service enabled on the Sonicwall.

To get around this issue, you need to access the hidden diagnostic page in the SonicWall managament site. To get there, log on to your SonicWall and then replace the trailing “main.html” in the URL with “diag.html” and hit enter. On this page, you need to adjust the settings on the following two items:

enable FTP ‘REST’ requests with Gateway AV
enable HTTP Byte-Range requests with Gateway AV

Updates should now flow through the SonicWall.